Privacy Notice

1. Personal data we collect

We may collect the following categories of personal data:

• Account data: name, email address, password, and business details when you register.
• Business data: company name, address, phone number, service area, logo, and other profile information.
• Customer data: names, contact details, project information, and quote requests you enter into the Service.
• Usage data: IP address, device type, browser type, pages visited, and other analytics data.
• Support data: messages, emails, and other communications with our support team.

2. How we use personal data

We use personal data to:

• Create and manage your account.
• Provide, operate, and improve the Service.
• Generate estimates, quotes, and customer communications.
• Process payments and manage subscriptions.
• Respond to support requests and communicate with you.
• Maintain security, prevent fraud, and enforce our Terms.
• Analyze usage trends and improve our product.

3. Legal basis for processing

We process personal data based on the following legal grounds: performance of a contract with you, our legitimate interests in operating and improving the Service, compliance with legal obligations, and your consent where required.

4. Who we share data with

We do not sell personal data. We share data only with the following categories of recipients:

• Service providers: hosting, cloud infrastructure, analytics, customer support, and email delivery providers.
• Payment processor: Stripe, for payment processing, subscription management, tax calculation, and related billing services.
• Professional advisers: legal, accounting, and compliance professionals when necessary.
• Authorities: law enforcement, regulators, or other authorities when required by law.

5. Data retention

We keep personal data for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we delete or anonymize it.

6. Your rights

Depending on your location, you may have rights to access, correct, delete, restrict, or port your personal data, and to object to or withdraw consent for certain processing. To exercise your rights, contact us at support@nexusestimates.com.

7. Security

We use appropriate technical and organizational measures to protect personal data, including encryption, access controls, and secure hosting. No online service can be completely secure, so we encourage you to protect your account credentials.

8. Cookies and tracking

We use essential cookies to keep you signed in and maintain the Service. We may also use analytics cookies to understand how the Service is used. You can manage cookie preferences through your browser settings.

9. International transfers

If personal data is transferred outside the country where it was collected, we use appropriate safeguards, such as standard contractual clauses or adequacy decisions, to protect your data.

10. Contact

For privacy questions or to exercise your rights, contact us at support@nexusestimates.com.